Terms of Service

Last Updated: May 18, 2025

1. Acceptance of Terms

By accessing and using CustomBloons services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.

2. Description of Services

CustomBloons provides personalized balloon arrangements and decoration services for various occasions. Our services include designing, creating, and delivering custom balloon arrangements as described on our website.

3. Ordering and Payment

By placing an order with CustomBloons, you agree to provide accurate and complete information. Payment must be made in advance using the accepted payment methods indicated on our website. Prices are subject to change without notice.

4. Delivery and Pickup

CustomBloons will make reasonable efforts to deliver orders at the specified time and location. However, we cannot guarantee exact delivery times due to factors beyond our control. Additional delivery fees may apply based on location and time constraints.

5. Cancellations and Refunds

Cancellation requests must be submitted at least 48 hours before the scheduled delivery or pickup time. Orders canceled within 48 hours of the scheduled time may be subject to a partial or no refund, depending on the production status of your order.

6. Intellectual Property

All content on the CustomBloons website, including designs, logos, and images, is the property of CustomBloons and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute our content without prior written permission.

7. Limitation of Liability

CustomBloons is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our services, including damages related to delays, product defects, or failure to meet expectations.

8. Changes to Terms

CustomBloons reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes your acceptance of the updated terms.

9. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at [email protected].